Masqur Alam Lari

As a 6 years experienced Technical Support Engineer who has a track record of providing 1st/2nd line support to user. Skilled at providing day-day technical support for network infrastructure and desktop systems software / hardware, managing and leading the team.Given my extensive training, background and ability to take log and escalate calls, I believe I can help your company in its continued success.
My key skills include, but are not limited to;
Technical and analytical skills, Customer Service, Complaint Handling, Technical Troubleshooting, Organizational skills, Interpersonal and communication skills, Phone & Online Support, Patience, Hardware Configurations, Active directory, Ms outlook, LAN Connectivity, Problem-solving skills, User Training/Support, Software Installs, A meticulous and methodical nature, Experienced ITIL & SLA, Team Lead, CMDB & CI, IT Asset Management.