Profile
• A seasoned professional with nearly 18 years of experience in Hotel Administration, Operations , Guest Servicing, Staff Administration as well as Training and Development.
• Strong working knowledge of administrative functions to include scheduling, status, payroll and other clerical areas.
• Expert in supervising employees ensuring that the standards and methods of service are maintained as stated in the department operation manual.
• Committed to ensure highest level of guest service at all the times, resolving complaints as well as issues efficiently.
• Adroit at planning and implementing quality parameters for service areas in line with the standard and international guidelines.
• Divergent outlook with creative approach to problem solving using analytical skills, & the ability to deal effectively with all levels of an organisation.