Mangesh Dhobi

Mangesh P. Dhobi MBA, ITIL® Certified
Cell (+91) 703-885-1980 Email id mangesh_dhobi@yahoo.com
https://www.linkedin.com/in/serviceoperations

Objective
A service management professional in telecom and ISP domain, ITIL best practices into service operations- Information communications technology (ICT), deliver value in form of service to customers. In a multicultural dynamic business environment developed skills in both technical and business as areas of strength include internal and external customers respectively.

Summary of Qualification
 12+yrs experience include services operations, specialists, support functions and marketing
 Enterprise service management team to support 10+ key enterprise accounts in ICT domain
 Project handled; FEDM(Fixed enterprise data migration project) a cross-functional example
 Service management functions; (Incident, problem and change management)OLA, SLAs, KPI
 Good Oral/ written communication, transactional analytical skill, people skill and information
 Build client relationships, customer loyalty, scheduled engagement and service management