Mahmoud Sherif

To the kind Attn. of:
Human Resources Dept.

Dear Sir,

I am a certified contact center Manager from AT&T College of Call Center Excellence USA, with a professional experience in the banking industry. Currently I am heading the contact center of Arab Bank - Egypt, within the past few years I created two different call centers as the project owner from scratch till going live. My recent posts were contact center manager of Doha Bank Qatar and National Bank of Umm Al Qaiwain UAE, previously worked as a Senior Retail Loan Officer, In addition to the above is my experience as a Supervisor in the Electronic Direct Debit Unit. My initial experience covers the Trade Finance Sector especially the Letter of Credit Department.

I am now searching for Head of Alternative Delivery Channels position as my existing responsibilities cover enhancing and developing the e-banking structure, ATM network, phone banking, Mobile Banking services and the multi communication channels through the call center while innovating and creating new concepts to provide the best in market services for our valued customers.

Such responsibility allows upgrading and providing exceptional banking experience via remote banking options and self service.

A high degree of confidentiality and the use of demanding quality standards, emphasizing planning and monitoring of the areas under control characterize my working style.

My team working skills allow me to easily integrate with peers, superiors and staff, being in addition very adaptable to changes.

I enclose my Resume outlining my experience to date and key skill areas, which I believe are relevant to what is required. I would welcome the opportunity to discuss my Resume with you and look forward to hearing from you.

Thank you in anticipation.

Mahmoud Sherif
Head of Contact Centre
Senior Manager - Retail Banking Group