Kishor Mehta

o A dynamic professional with nearly 8 years of rich experience in Technical Support, System Admin, Desktop Support Engineer, IT Coordinator, IT Executive & IT Help desk
o Technical support professional offering extensive experience and thorough knowledge of different operating systems, hardware, desktop peripherals and IT network system
o Ability to work without supervision and to take initiative
o Customer service oriented – Good communication skills used to support various technical issues and desktop operation queries
o Efficient problem solving and multi-tasking abilities
o An effective communicator & negotiator with strong analytical, problem solving and organizational skills
o Assisted company personnel with desktop operation, including both hardware and software – Provided employee training and instructions (through presentations) regarding basic operation of software and hardware, technical support and quality standards
o Exceptionally well organized with a track record that shown self-motivation, creativity and initiative; a forward thinking person who is team oriented and a reliable partner to top management
o Conducting project initiation involving planning, executing and monitoring & controlling for senior management
o Repeated success directing IT projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery
o Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence
o Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems
o Received "outstanding" ratings on performance reviews each year, with top marks in teamwork, customer service, communication skills and technical problem-solving.