Khaja Akbaruddin

Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Tier two Technical Support/ System Administration role. Work well independently, or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User Support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities.

• Provided technical support, including identifying problem incidents with their subsequent resolutions.
• Assisted company personnel with desktop operation, including both hardware and software.
• Supervised and performed installation of new IT network equipment and system software.
• Administered creation of IT accounts and computer systems and offered support.
• Updated management on a regular basis through reports and presentations and via email.
• Maintained company peripheral network devices regularly, including printers and scanners.
• IT networking systems, monitored the performance of network servers and maintained firm’s computer systems.
• Ensured functionality of desktop systems throughout departments through frequent evaluations and routine maintenance.
• Planned and executed routine repairs and system upgrades.
• Help-desk systems to prioritize work-load and update queries and calls.