Katie Cuevas

Organized, versatile and reliable with 2 years and 6 months of experience as a Receptionist cum Switchboard Telephone Operator who excels in multitasking, scheduling, prioritizing and provide excellent in-person secretarial duties. Experienced in performing a wide range of front desk, clerical and administrative tasks. Demonstrated talent in resolving customer complaints, handling high volume phone calls and answering customer queries. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations.

As a Receptionist cum Switchboard Telephone Operator, I've been working in a fast - paced costumer service support in a day care surgical clinic and answers 200 - 300 calls a day which honed my skills to work under pressure; to remain calm and costumer focused to deliver an exceptional costumer service , my skills also include strong admin / secretarial skills: scheduling, paperwork distribution,multifaceted clerical tasks; data entry,filing,records management and billing. Coordinating travel arrangements, quickly became a trusted assistant known for "can-do" attitude. When it comes to computer skills I am proficient in use of Microsoft Office and word processing (can type 50 WPM). In addition to that, I am familiar with the need to be adaptable and find myself excited by the challenges. What sets me out from other is not only my ability to balance several complicated tasks while under the most difficult situations but also that I received a significant amount of personal validation from being a successful multitasker.

I am proud of my attention to detail. I enjoy working with a wide variety of people and am a multi-tasker, diligent self-starter and eager team player. Having been on the aforementioned position demonstrates critical values of hard work and loyalty. The work settings which involved a split working time schedules in the morning and evening trained me to be flexible and work under pressure.

KEY STRENGTHS

Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Ability to multi-task while remaining composed and flexible when faced with challenges.
Experienced in representing an organization at a high standard providing excellent customer service and hospitality with a “can do attitude.”
Excellent time management and organizational skill.
Advanced Computer Skills which includes complete proficiency in use of Microsoft Office and word processing
Able to type 50 WPM
Extensive knowledge about medical terminologies and jargons.
Attention to details.
Client Service Oriented.
Conducts oneself in a discreet and professional manner.
Excellent both verbal and written English.
Exceptional Interpersonal Skills.
Strong work ethic.
Able to work under pressure.
Knowledge of general administrative and clerical procedures.