Kanirajan Ayyappan

» IT Service Management Consultant with more than 12 years of total experience with proven track record as an ITIL practitioner in Incident, Problem, Change and Capacity Management processes and also demonstrated consulting experience in ITSM Tool Administration. Currently associated with HCL Technologies Limited, Chennai as a Change and Capacity Manager.
» In this Key position as a Capacity Manager at IOMC, I’m performing the Critical role of Managing and forecasting the Capacity requirements of IT Infrastructure for entire estate.
» Having ITIL V3 Foundation, PRINCE2 Foundation and CCNA Certifications.
» Managing large team and development units for IT/Telecom support.
» Adept at mapping requirements, custom designing solutions & troubleshooting for complex information systems management.
» Excellent communication & interpersonal skills with proven abilities in International customer relationship management for more than 7 years.