Kamya Arora

I possess 10+ years of customer service experience in various industries including both Real Estate and Banking.
In my current position as a Sr. Manager - CRM (After Sales Service ) with Aerens Gold Souk International, my Job role includes Front end Customer handling, Customer Grievance and Escalation, Customer Retention, Collections & Co-ordination with Bank and NBFC for providing the loan facilities to our customer and answer all customers queries related to the project over the email or phone.