Kameswara Sarma

Developed strategy, direction, and governance processes utilizing Information Technology Infrastructure Library (ITIL) V3 practices; implemented those processes and simultaneously built the organization with alignment of business strategies, goals, and objectives Spearheaded planning of IT Operations, technology implementation, smooth transition & transformation of new services into business and service delivery Re-oriented IT Service Management methodologies to ensure improved focus on functional expertise and delivery of business critical services Ensured that new services were delivered as per defined levels of quality, time and within budget, as per program plan and program governance arrangements Adhered to Service Level Agreement (SLA) and established a 24X7 handover mechanism, mandatory escalation metric & delivery support based on ITIL & CMMI methodologies Applied keen customer centric approach with skills in addressing client priorities and resolving escalation within prescribed TAT, thereby attaining their delight & satisfaction Interacted with and managed CXO level global stakeholders and created outcome driven distributed global delivery models Participated in knowledge management and promoting a cohesive and collaborative work culture across geographies and virtual teams