Profile
A result-oriented professional with nearly 17 years of experience in IT Infrastructure Management, Project Management & IT Operations
Successfully implemented the Information Technology Infrastructure Library (ITIL) Program to improve work practices and processes within the Service Desk and Infrastructure Team
Proficiency in implementing IT Strategy & Planning, Configuration Management; Business Continuity and Disaster Recovery Plans
Expertise in planning & budgeting of IT infrastructure operations, control of operational and capital costs, technology implementation, transition and service delivery
Played a pivotal role in transformation program involved a complete re-engineering and re-architecting of the information technology landscape from its people, outsourcing model, the application strategy and the infrastructure architecture
A keen planner & implementer with success in providing end-to-end IT infrastructure services and establishing effective management of various resources to meet project specifications
Merit of leading all projects through aggressive project governance processes; developed relationships with business stakeholders and leadership teams across varied geographies and departments
Excellent communicator and relationship manager with aptitude for collaborating with two overseas team in Europe and USA and develop winning solution
Core Competencies : IT Strategy & Planning, Formulation of IT Policies, IT Operations Management, Business Process Improvement, IT Budget & cost management, Talent Management & Team engagement, Resource utilization & Development, Strategic relationship with business leaders and partners, Project Management.
Technical Competences & Associations : SAP ERP, Datacentre Management, Application Management, VMWare Server Virtualisation, UTM & Firewalls, DLP, Backup & Recovery.