Hem Thakur

MBA in Marketing & HR having more than 15 years experience in Customer Services Operations in Telecommunication. I have worked in Spice Communications Ltd., Idea Cellular Ltd. and Reliance Communications Ltd. in Punjab and Himachal Circles. I have handled key profiles in Zonal Customer Services Manager, Customer Services Operations, Cluster Customer Services Operations Head, Circle Training and Escalation Lead, Nodal Officer and Customer Experience and Services Assurance managing mid to large teams.