Gurunath Naik

• 10+ years of cross functional experience in the areas of Operation management, Transition Management, Service delivery, Client servicing, Vendor management, Process improvement and Team management.
• Expertise in mapping business requirements, coordinating in developing and implementing processes in line with pre-set guidelines
• Deftness in setting out quality standards for various operational areas, implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLA
• Adeptness in providing guidance and leadership to staff in accordance with specified program objectives
• Displays initiative, effort, and commitment in carrying out the organization’s mission; inspires, motivates, and guides others toward goal accomplishment; empowers others by sharing power, authority, and information; acts in a proactive and achievement-oriented manner.
• Exceptional communication, presentations & mentoring skills