Girish Rodiyal

A High Energy, result driven, customer-centric Hotel Operations Personnel with excellent professional credentials and extensive experience of over 18 years in the Hospitality Industry with expertise in overall supervision, planning, execution and management of international hotels specifically in the Front Office, Housekeeping & Guest Room management.
Comprehensive knowledge of international standard, service procedures with strong background in customer relations, concierge and workforce management. Proven ability to successfully increase efficiency, achieving benchmarks in business enhancement, improving customer service driven by a passion for achieving high quality at work.
Adept in managing systems including front office systems, supplies, inventory, forecasting & budgeting and preparing financial reports including rate and availability data. Proficient in achieving high customer satisfaction and recommending procedures to facilitate streamlining of departments to further excel customer satisfaction metrics.
Excellent in overseeing staffing, making duty rosters, disciplining, scheduling and monitoring performance in order to provide optimal guest satisfaction. Proven track record of developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of the unit.
Possess strong organizational, leadership, decision making, mentoring & relationship management skills while maintaining high standards of personal performance and professionalism with ability to relate to people at any level of business and management.
I have been working in Hospitality Industry for over 17+ years specialized in Rooms Division Operation & Revenue Management. An experienced and skilled Manager with expertise in Front Office operations, guest relations and worked closely with Housekeeping, Engineering and Security operations.

Knowledge of Revenue Management to gain better RGI against comp-set.
Consistent in monitoring guest feedback through various channels and ensuring problem resolution and guest recovery through empowerment executed and guest satisfaction increased.
Clearing off pending or unsettled account i.e. PM/PQ within 48 hours period. Maintaining good accounts management.
Improvise billing accuracy system for an efficient departure process, reducing guest queue and enhance guest experiences.
Successfully implement credit card batching reports to reduce errors in credit card payment within front office department.
Achieve departmental GOP above 80%, constantly monitoring profit and loss, and ensuring labor cost within profit margin.
Promote and achieved up selling programme at 1.4% profit against total year room revenue.
Monthly staff training about hotel brand standard to increased better loyalty, guest recognition and repeat business.
Implement process to increase incremental revenue via internet sales, room up-selling and late checkout charges.

Understanding Hotel Operations, Effective Communication, Planning for Business, Supervising People, Understanding Differences, Supervising Operations, Team work, Adaptability, Guest Relation Focus, Drive for Results.