Gerald Lawrence

Program Manager : RIMS - End User Computing, AWS Certified Solutions Architect - Associate,PRINCE2 Practitioner, ITIL -MALC Certified, MCP Certified, Implementing & Supporting widows NT 4.0 Server Certified, A+ Certified and Certified BPO operation manager conducted by QAI.

In-depth knowledge of the offshore near shore IT & ITES operations has given me the opportunity to work with Fortune 500 names like Microsoft, Google,Motorola,AVG and McAfee among others.

Leadership experience in driving global operations across multiple sites and geographies.

• Overall Nineteen years of experience in Project Management, Service Delivery, Technology Operations,
Information Technology, Managing IT across the Enterprise with vast experience ranging from System and Network Infrastructure, Service Revenue Management, Gross Margin profitability, Strategy Planning, IT Infrastructure Services, IT Consulting, Account Management, Financial Management, and Vendor Management & Negotiation.
• Managing multiple accounts with a GC of $8.3 Million dollars and growth rate of 8%
• Worked with Global search Engine Company to resolve quality and productivity issues negatively impacting the bottom line. Lowered defect rate by 18% and improved customer experience flow by 15%
• Achievements in managing large strategic IT initiatives involving re-engineering of business
Processes, operations and enterprise applications
• Have been functioning as Practice Lead and Solution architect in the stream of EUC for the last 6 years and being part of acquiring the multiyear contracts for End user computing.
• Excellent analytical, organizational, interpersonal skills, Identification and negotiation for Business and
Technology requirements.
• Results oriented professional, recognized for taking on major initiatives, and adapting to rapidly changing environment and resolving mission-critical issues to ensure bottom-line success.