Profile
1) A dynamic professional with over 10 years of experience in Sales & Marketing, Business Development, Collections, Client Relationship Management and Team Management, Customer Care.
2) A keen planner accelerating the business growth.
Functional Skills include:
- Business Development
- Sales & Marketing
- Team Management
1) Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals.
An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, training, problem solving & organizational abilities.
Business Development
1) Overseeing the sales & marketing, thereby achieving increased sales growth.
2) Utilizing Distribution feedback & personal network to develop marketing intelligence for generating leads.
3) Conducting competitor analysis by keeping abreast of market trends & achieving market share metrics.
4) Treats customers courteously
5) Responds to customer requests in a timely manner
6) Elicits feedback from customers to monitor their satisfaction
7) Takes responsibility to resolve customer complaints
8) Creating and promoting a customer service team.
9) Continuous Improvement.
10) Change Management
11) Knowledge
12) Empowerment
Team Management
1) Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual targets.
2) Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst Team members.