Gajendra Kumar

IT Project Manager - CRM

India | IT - Software Services

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IT Project Manager with 12 years work experience in working Siebel CRM Space.
I have handled multiple project rollouts and performed various roles spanning Designer, Solution Architech, Team Lead,Module Lead,Functional Consultant, SME for Marketing,Campaigns and Loyalty Program.

During my experience i have worked on multiple greenfield projects and support afterwards.
 I have approx. 12 years of Siebel CRM experience as a Siebel techno functional consultant and I have performed various roles within the capacity of Project Manager, Business Analyst, Technical Designer, Solution Designer and technical lead.

 Have extensive experience in implementation projects for Siebel Financial Services,Siebel loyalty, public sector, sales and Opportunity Management. I have performed Siebel technical and functional roles with brilliance. I have good hands on experience in Siebel configuration, business automation and data migration

 In-depth knowledge of lead & Opportunity management, campaign management and loyalty management including core business processes, business scenarios and data analytics. I have handled core modules (Loyalty, Campaign, Leads) as business analyst and have designed business processes for all customer interactions and transactions emerging from all touch points.

 I have extensive experience of consulting, requirement gathering and gap analysis. As a business analyst, I have worked closely with customer to understand current business processes, business model and designed future state processes, mapped business requirements to Siebel functionality, define test scenarios and facilitated user acceptance testing.

 I am highly initiative, self-motivated individual possessing excellent communication, Interpersonal and analytical skills.

 Domain Expertise – Loyalty Management, Campaign & Marketing Management, Opportunity Management, Public Sector, Insurance, Order Management

 Technical Expertise – Siebel Technical Configuration, Business Automation, Workflows, EAI,EIM, PL/SQL,BI Publisher Reports,PL/SQL,Database Monitoring,Business Process Redesign

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