Profile
A result-oriented professional with 20 years of experience in Sales & Marketing, Collections, Credit Appraisal, Client Servicing, Service Operations and Team Management.
Presently associated with Sanghi Brothers Indore Pvt. Ltd. as General Manager – Overseas Business
Well versed in managing and motivating teams for running successful operations with extensive experience of developing procedures, service standards and operational policies for business excellence.
A result oriented leader with proven expertise in Creating New Customer Base, Servicing the Old customers resolving delinquent accounts, recovery planning, managing wide risks and implementing mechanisms to mitigate risks.
Expertise in determining company’s mission & strategic direction; ability to formulate and implement tactical initiatives to achieve corporate strategic goals.
Adept in managing business operations with focus on top-line performance through sales strategies, business alliances & channel & distribution management.
Proficient at maintaining cordial relationship with customers, ensuring quality and service norms to achieve customer satisfaction and business retention.
Effective communicator with exceptional presentation skills and abilities in leading cross-cultural teams and establishing relationships.