Profile
A competent professional with over 14 years of experience in:
~ Soft Services Management ~ Facility Management ~ Customer Relationship Management
~ Housekeeping & Laundry ~ Inventory Management ~ KPI Management
~ Budgeting & Cost Control ~ Maintenance ~ Training
~ Reporting & Documentation ~ Liaison & Coordination ~ Team Management
Experience in supervising & coordinating maintenance and housekeeping activity; monitoring & reporting of service level agreements and key performance indicators
Exposure in handling complete facility management including housekeeping, security, upkeep, etc.
Expertise in supervising the daily cleaning of assigned rooms, bathrooms, corridor areas and public areas to the highest standards
Skilled in supervising hotel operations inclusive of formulating & implementing the department’s SOP
Pivotal in maintaining inventories stock to ensure adequate supplies
Demonstrated abilities in handling guest complaints and concerns in an efficient and timely manner
Hands-on experience in monitoring room cleanliness standards through daily inspections
Proficient in conducting orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment
An innovative, loyal & result-orientated professional with strong planning, communication, interpersonal & negotiation skills