Debashis Biswas

 A competent professional with over 14 years of experience in:

~ Soft Services Management ~ Facility Management ~ Customer Relationship Management
~ Housekeeping & Laundry ~ Inventory Management ~ KPI Management
~ Budgeting & Cost Control ~ Maintenance ~ Training
~ Reporting & Documentation ~ Liaison & Coordination ~ Team Management

 Experience in supervising & coordinating maintenance and housekeeping activity; monitoring & reporting of service level agreements and key performance indicators
 Exposure in handling complete facility management including housekeeping, security, upkeep, etc.
 Expertise in supervising the daily cleaning of assigned rooms, bathrooms, corridor areas and public areas to the highest standards
 Skilled in supervising hotel operations inclusive of formulating & implementing the department’s SOP
 Pivotal in maintaining inventories stock to ensure adequate supplies
 Demonstrated abilities in handling guest complaints and concerns in an efficient and timely manner
 Hands-on experience in monitoring room cleanliness standards through daily inspections
 Proficient in conducting orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment
 An innovative, loyal & result-orientated professional with strong planning, communication, interpersonal & negotiation skills