Bhartendu Sharma

EXPERTISE: SETTING UP & EXPANDING OFFSHORE DELIVERY CENTERS.

COUNTRY HEAD: Operation, Delivery

OPERATION: Operations/Process Improvement - Financial Management – Program Management

Strategic Planning – Operations/ Technology/ Marketing Program/Engagement Management Budget Management
Customer Satisfaction Process Improvement/Optimization Human Resource/Cost Cutting/ROC,RBI,ACTs/PF/ESI etc
Leading/Coaching Staff Outsourcing /Contract Negotiation Maximizing Profitability

DELIVERY: Program, Account & Delivery Management - Resource Management – Product Development, Application Development and Maintenance


Key Account Management and Development Communication/Scope Management/Schedule Management/Quality Management/Contractual Management ( SOWs) Team Building and Motivation
Building Cross Functional team Setting offshore/outsourced Center of excellence Project management/Client Management

PROJECT MANAGEMENT:

Service Oriented Architecture ( SOA) Web Applications/Services Strategic Analysis
Project Life Cycle Management Resource Allocation System Specifications
Cost Analysis & Control Project Scheduling & Status Cross Functional Interfacing
Project Staffing & Training Performance/Salary Reviews Testing /QA


NETWORKING: TCP/IP, DNS, DHCP, VPN, Switches, Firewall.

TOTAL EXPERIENCE : 22 plus Yrs.

Country Head, GM- Operation and Delivery: 12 Yrs. 9 Months

Program, Sr. Project Manager : 5 Yrs. 2 Months

IT Projects as Analyst/Developers : 4 Yrs 3 Months
SUMMARY:
1. 22+ Yrs of IT Industry Experience with focus on Offshore Development / IT Center Operations Managements, Global Delivery and Technology Management.
2. Managed Large Offshore Development center of Excellence / Large Teams in terms of overall center Management (Engineering, HR, Finance, Administration, Legal, Quality, Infrastructure etc.)
3. 9 Yrs. and 6 Months Experience in Product Based Companies.
4. Implementation of SAP B1 / SAP- SD/CRM
5. ECommerce / web technology / IT Security/Web Application Security
• Operation & Delivery Leader with 22+ yrs experience in software development and delivery management with extensive coverage over the entire software development life cycle of projects.
• Extensive experience in handling projects and products
• Experience in working with Global Clients, while executing and managing software development and maintenance projects.
• Managing operational parameters related to different accounts like Offshore Leverage, Gross Margins, Utilization, Quality Index, Unit Cost etc.
• Involved in planning and management of resources across accounts and ensuring high utilization across projects.
• Intensive experience in working with Sales, Pre-Sales teams to create and deliver proposals to tentative customers.
• Adept at determining requirements, Project Scheduling & Planning, bridging gap between the executive team and the implementation team, Risk/Quality Management Approach, and Resource Scheduling and Leveling.
• Extensive work experience in cross-functional and multicultural environments.
• Passionate about Quality Processes and an Internal Auditor for Quality Audits
• Translating business needs into technical specifications and performing user acceptance testing for customers.
• Highly self-motivated and goal-oriented professional with outstanding communication, presentation, interpersonal, analytical and decision-making skills.
• Consistent top performer with extensive international experience to build, lead and manage geographically and culturally disparate customers and teams
Achievements
• Achievements as Country Head/ General Manager -Operation and Delivery in a software company:
- A record of delivering all the projects on time in to the utmost delight of
the Customer - Both Java and Microsoft Software projects (Web / E- Commerce applications and Desktop Applications).Maximum repeat orders in company.
- Highest resource utilization in the company and excellent team skills
- Excellent Skill development: All the record-breaking projects were headed by
'first-time' project leaders.

• Established and maintained the Indian operation of India Document Solutions Private Limited .Fortune 500 , US based product based company ( Now Delivery Center has 175 technical employees) , setting up a state of the art offshore Development centre that meets the business needs and Quality objectives and report to the Global Operation Head in US

• Established and maintained the Indian operation of Jcast Networks India Pvt Ltd. , US based company ( Delivery Center had 92 technical employees) , setting up a state of the art offshore Development centre that meets the business needs and Quality objectives and Start the following accounts which grew business by $ 734,000 in two year of launch and report to the Jcast management in US :