Profile
Professional with 11 years of experience in leading IT Operations entailing:
- Service delivery support management - Project Coordination - Service management
- People Management - Team Management
Expertise in management of entire IT service delivery operations with experience of working in multiple domains consisting of Wintel, Networking, IP telephony (Avaya, Cisco), Cellular telephony.
Hands on experience in IMS project delivery and transitioning to BAU.
Strong problem solving skills, confident decision making based on extensive experience and technical skills.
Insightful experience in technical activities including scoping, planning, risk management, finalisation of technical specifications, resource administration.
Adept in analyzing information system needs, evaluating end-user requirements, custom designing solutions and troubleshooting for complex information systems management.
Good documentation Skills.
Holds the distinction of getting IT operations compliant to ISO27000 and BS15000 audits.