Amit Kekade

ITIL V3 certified professional with 13.5 years of experience in end-to-end project management, designing IT solutions and supporting end users & developing technical staff to achieve performance objectives
Presently associated with Continuum Managed Services Pvt. Ltd., Mumbai as NOC Support L2 – Active Directory
Gained significant experience in managing entire Service Delivery Operations while meeting business needs in a fast paced, dynamic and globally expanding environment
Skilled in managing ITIL process including asset management, service level management, issues management, configuration management, risk management, scope change management, communications management, release level management, & so on
Proficient in addressing client priorities and resolving escalations within prescribed TAT, thereby attaining client delight
Proven success in managing a set-up of around 400+ HP & Dell Desktops & Laptops with Windows 2000 SOE Build & Windows DSI XP Build
Efficient organizer, motivator, team player and a decisive leader with the skills to motivate teams to excel & win