Amit Ghosh

• A Retail Operations professional with nearly 17 years of Experience in Retail Operations, E-Commerce, business development, store & inventory management, Strategic Planning, Budgeting, P&L, Process Improvement and team management.
• Insightful experience of managing multiple retail stores, E-Commerce business and handling a big team of over 200 members.
• Dynamic, competent & Diligent Professional with proficiency in setting-up new Retail Stores, E- Com Hubs as well as Managing overall retail operations of the entire cluster by optimum utilization & deployment of available resources to achieve organizational objectives.
• Expertise in driving Key Business Metrics like Sales, RGM, EBIDTA, Salience’s of Fresh Category, Pvt Lbl. & Fashion, minimizing Operational cost, controls on E&D and Shrinkage.
• Possess robust experience and wide exposure in both Retail Operations Management as well as F&B service (Hospitality sector) from diversified backgrounds and recognition from present & past employers for successfully maintaining benchmarked standards & utmost commitment to work.
• An un-wavering commitment to customer service, with the ability to ensure high quality customer service, timely expedition of customer requests, build productive relationships, resolve complex situations and win customer loyalty.
• Quick learner, extremely goal-oriented, innovative and adapts easily to new situations with exceptional competency in handling tasks both individually as well as within a team.
• Skilled in supervising manpower with exceptional ability to manage large creative team and clients.
• In-depth knowledge of the work procedures and methods of Retail Operations, Sales and Customer Service.