Profile
• Having 6+ Years of Experience as Implementation Engineer (Application Support Engineer) of various Banking and Telecommunications (VAS) Products.
• Over 6+ years of experience in writing quality SQL queries, Analyzing the codes for any bugs, troubleshooting issues, application support functions, deploying the codes on test servers and testing for any issues and then deploying on live. Supporting application written on .NET, ASP.NET tools.
• Answer inbound calls to assist customers who have specific inquiries.
• Providing post deployment support for upgrades / changes / enhancements done on production (Live) Environment.
• Involved in Business Development of various IT products by generating more Revenues from the existing products.
• Strong analytical thinking, problem solving, creativity.
• Gathered business requirements from end users keeping in mind their need for the application and documenting it for developers.
• Dedication to finishing projects by or even before the set deadline.
• Involved in meetings, walkthroughs, demos and close interaction with business analyst, team lead and developers for better understanding of requirements, functionality and business processes for testing of the application.
• In depth knowledge of analyzing information system needs end- user requirements for information systems management. Skilled in the areas of Configuration Management and Process Management.
• Discussing issues and set up application logic with development team.
• Deploying build to the UAT and Live server and testing the same.
• Delegate duties and tasks within the department.
• Review completed tasks to ascertain compliance with standards.
• Monitor all team members and provide necessary advice and guidance.
• Perform periodic risk assessments and initiate risk control strategies.
• Coach all team members and motivate them to produce desired results.