Alberto Azpeitia

I'm a Business/Service Continuity and Critical Incident Manager with 17 years experience in IT, 14 years in the top 3 IT companies (IBM, HP, Dell). IT Processes and Services life cycle expert. I have tailored, implemented, controlled, and improved Business Impact Analysis, Risk Analysis, Service Continuity processes, supported and maintained high availability solutions, Disaster Recovery strategy and Business Continuity policy of the organization and clients. I hold a Master's degree in Information Technology and a Bachelor's in Computer Engineering. Advanced communication and presentation skills in every form with Chief organization hierarchical levels. Data analysis and statistical inference. Project Management. Technology, Service, and Support development. Logical, structured and functional abstraction. Team player. Certified Business Continuity Professional as well as ITIL v3 Intermediate Certified.

I have recently delivered the operation and project delivery of 27 fully redundant IaaS (Infrastructure as a Service) for healthcare worth $25M per month by standing up and coordinating the Service Delivery and operation of these redundant services: Service Management, Desk, Backup and restoration, Storage, Virtualization, Wintel, UNIX, Load Balancing, Network administration, VPN, Database Administration, Information Security, etc. These services were deployed to support an IT infrastructure worth $80M located in two tier III datacenters with approximately 50 support teams across the globe providing services to an employee base of approximately 1,200 employees.