Albert Baratang Iii

• Senior Business and System Analyst with about five years of experience in the field of Project Management, Business and System Analysis, CRM and Service delivery management.
• Lead a team that analyzed, designed, developed and implemented software and mobile applications for different company departments. Created functional specification, flowchart, system process, business cases, test scripts, and user manuals.
• Provided consulting services to different stakeholders by analyzing, documenting requirements, supporting the communication and delivery of requirements.
• Developed skills in Service Delivery Analysis using ITIL V3 standards.
• Successfully implemented cloud-based SaaS tools for E-Commerce, Point-of-Sale, applications (WebPOS, WPSI), cloud-based Sharepoint (O365) and Warehouse Control System for a pharmaceutical warehouse resulted to an increase in company revenue
• Lead a team that provide Service Management (Incident, Problem and Change) as IT support analyst.
• Created a framework that standardize application development and provided insights in conceptualization, development and implementation of Knowledge Database, Service Delivery (Incident and Problem Management), Data Processing and Roll-Out Management Framework and Quality Assurance process securing the quality in every project.