Ajay Kumar

• Management, administration and troubleshooting of Citrix XenApp 4.5, 5.0, 6.5 and 7.6
• Administration and troubleshooting of VSphere 5.0, 5.5 and 6.0
• Playing a lead role in delivering 24x7 support for servers uptime, applications & infrastructure support, consistently meeting committed SLA’s to the utmost customer satisfaction.
• Strictly abiding to SLA agreements and following ITIL process working on incident, problem or change record.
• Emphasis on introducing key technology solutions to meet the changing needs of a dynamic business environment.
• Actively involved in creating and improving SOP, delivery related documentation.
• Experience in interacting with 3rd party vendors (Microsoft, Citrix and VMWare) for critical product issues.
• Post escalation problem management for root cause analysis and closure with preventative action items.