Adrinaz Sri

1) Offering a career of over 11 years in developing value added services to enhance the service experience and create additional sources of revenue to offset the service operating cost
2) Re-oriented IT Service Delivery methodologies across multiple geographies to ensure improved focus on functional expertise and delivery of business critical services
3) Recommending & implementing service improvements using Information Technology Infrastructure Library (ITIL) Customer Satisfaction Index (CSI) to create improved efficiency and effectiveness
4) Delivering results in growth, revenue, operational performance, and profitability; building strong rapport with customers through customer centric approach
5) Applying broad understanding of the client business and key metrics to enhance effectiveness of process; ensuring strict adherence with service standards and complaint management guidelines for excellent customer service delivery
6) Proficient in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes and thus managing cost-effective operations
7) Driving operational excellence as a set standard by the clients and adhering to the standard operating procedures
8) High integrity & energetic leader with proven skills in quality assurance and product development to deliver quality services to clients / customers