Abuthahir A

ITIL Certified professional offering over 6 years of experience in IT Service Management and Customer Support for clients in UK and USA.Good experience in providing support to large-scale, business-critical applications, and interacting with clients for understanding and resolving incidents.Knowledge of ITIL process model, BMC Remedy, Service-now and ticketing tools viz: Einstein, Grandslam, Symcomm, Jira and Nagios to be able to log, track and resolve issues of clients Expertise in Service Desk, Helpdesk, Incident Management, Change Management and BMC Remedy Applications.Ability to maintain/optimize database tasks, and monitor performance using Email alert monitoring tool.Effective communication analytical and problem solving skills, with experience in interacting with clients from UK and the US.