Abhay Bhiwani

Highly experienced and innovative Customer Relationship Professional, with 17+ years of experience in impacting organisation profitability through effective strategic and tactical management and new business development.
Track record of working with bands like Indiabulls Housing Finance, Bajaj Allianz Life Insurance, ICICI Prudential Life Insurance, HDFC Bank Ltd.
Experience in managing various loan & asset products specially Home Loans, New Car & Used Car Domains
Developed sales plans, forecasts for each product and territory (based on historical data, market trends, competitive activity, promotional strategy and sales effort), costs of operating the sales force, and sales promotion plans
Devised innovative marketing activities and accelerating business growth by generating secondary sales
Steered business operations including administration, market analysis, development of new markets and market segments
Offering excellence in spearheading P&L, product portfolio across country, team & operations expansions, offering customized solutions to clients, budgeting and forecasting
Capabilities in managing Regional & National Account, understanding the technical/nontechnical challenges/pain points of customers, and based on that formulating and executing the technical and business strategy, ideally evangelizing IT products and technologies
Recognized leader, who has exhibited capabilities in generating energy, enthusiasm and organizational passion with hands-on experience in customer service, corporate and retail sales, campaign management, retention, revenue generation, automation of processes, new process set-up to drive customer satisfaction and team training & coaching