Abdur Rahman

Dears,

With 15+ years’ experience in program/project and Service delivery Operations management; I am adept in scheduling, planning, client relationship delivery management, vendor management and team coordination. Moreover, while my on the job experience has afforded me a well-rounded skill set, including leadership and collaboration skills, I excel at

• Implementing and maintaining project management and software development best practices, PLC, SDLC, SCRUM, Waterfall, hybrid and PDCA methods.
• Business & IS interaction, Driving decision making across simultaneous projects
• Managing complex technical program/projects on multiple business objectives with changing priorities
• Proficient in managing Risk, Issue, mitigation, RAID, Change management, Dependencies, Governance control for the Program/Projects assigned
• IT Service Delivery and IT Operations Management in adherence to Scope, cost, time, quality controls, SLA, OLA, UC, Contract and Budgets, Resourcing, 24/7 support and contractual deliverables. Ensuring optimal project progress and product stability for end users
• Establishing IT Processes & Internal IT Audits for Projects, ITIL, CoBit, ISO27k compliance
• Account Management, Customer Relationship, Stakeholders and 3rd party Vendor, Outsourcing
• Human resource Management, Training and Development – Program/Project level
• Domain/client experience: Government Services, Manufacturing & Retails, Telecom, Banking and Financials, Health Care & Hospitals, Oil & Gas, FMCG, FMCG, Brewer/soft drinks and Educational institutions etc. covering Global multinational/locations.

In addition to my experience and personal qualities, I have a solid education foundation and a passion for service-focused solutions. I am extremely enthusiastic about this opportunity and would welcome the opportunity to contribute to ongoing growth of the organization.