Salary3 - 5 INR (PA)
Job TypeFull Time
Job Location Pune,Maharashtra,India

Skills

RTA WFM Real Time Analyst Work force management
Experience
2 to 5 Years
Industry
ITES / BPO / KPO / Outsourcing
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling

Top BPO

The person will be responsible for real time management and work closely with Client

and Partner sites. ï‚· Monitor real-time queue, schedule adherence & attendance. ï‚· Root cause analysis of SLA deviations, action plan development and resolution Lead and manage the weekly/daily meetings with clients and partners. ï‚· Manage load balancing of volume and own the enterprise level SL. ï‚· Cater to real time adhoc requests as and when required. ï‚· Initiate and manage all WFM communications between centralized and site teams, and leadership. ï‚· Resolve escalated issues and requests from Client Partners.

Simmi 8467054123 ,9289980777


Company
Jobs Expert
Location
Jobs Expert
Office No 120, 1st Floor, West End Mall, Janak puri west
Website
http://www.jobsexpert.in
 
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Posted By

Simmi Anand

WFM - Real Time Analyst

Pune,Maharashtra,India

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