Warranty Administrator

Job Specifications

Must have minimum above 5 years of relevant experience as Warranty Administrator with dealer in India

Need to have good technical knowledge, update in warranty procedures and documentation

Good Communication skills with basic computer knowledge.

Candidate must hold Graduate or Diploma Auto/Mechanical

Job Description

Provide a professional warranty administration service that contributes to complete customer satisfaction.

Carry out all administrative functions within the warranty department in accordance with company policy.

Administer warranty policy in the best interests of Automobiles, manufacturers and customers.

Keep   accurate   records   of   warranty   submissions,   credits,   rejections   and   customer contributions towards goodwill claims.

Ensure that all after sales employees complete records correctly when warranty is diagnosed on a vehicle.

Develop and maintain knowledge of all warranty procedures and documentation, Support other employees on all warranty related matters and provide training on the PQI system.

Maintain safe working practices and abide by the working rules and standards of the Porsche dealers.

Develop and maintain relationships with after sales employees, trouble shooters and manufacturers’ representatives.

Maintain and develop own skills and technical knowledge, through a development plan agreed with the line manager.