SalaryNot Specified
Job TypeFull Time
Job Location Nigeria

Functional Area

Vodafone Group Plc is one of the world's leading telecommunications groups, with a significant presence in Europe, the Middle East, Africa and Asia Pacific through the company's subsidiary undertakings, joint ventures, associated undertakings and investments.

Job Title: TES Senior Supervisor - 000000214368

Managing multiple teams & steering the Mobility queue ona high level from all operational and project related aspects: KPIs, Hiring, People Management and Commercial revenue.

Key accountabilities and decision ownership [max 5]:

People Management

  • Define the team KPIs and monitor member’s performance to meet the global project management standards
  • Ensure good communication flow between team members on Service level & business level
  • Assign and prioritize roles and responsibility to team leaders & teams.
  • Supervise, motivate and develop teamsof staff in a high volume, high-pressure customer oriented environment
  • Guide & Coach team leaders & team members and ensure required skills are acquired for each role.
  • Appraise team members performance and apply action plans to improve team members performance in project management principals

Client Relationship Management

  • Maintain the relation with Vodafone Local operators managementand proactively communicate with service owners through monthly review\Quarter business review meetings
  • Respond to major escalation and provide required support
  • Maintain good relationship with service owners and different stakeholders in Vodafone Spain, Service owners, and TSS management.
  • Manage monthly business reviews with service owners.

Demand resource and capacity management

  • Ensure teams capacity are efficiently managed
  • Manage incoming demand from existing streams and assign  Projects to project managers
  • Flex resource capabilities and skills toensure efficient resource management
  • Provide resource requirements forecast according to demand pipeline
  • Work closely with HR business partners to agree on resourcing plan and maintain healthy active pipeline

Core competencies, knowledge and experience [max 5]:

  • C1 Spanish Speaker.
  • English fluency
  • Leadership skills
  • Client relationship management
  • Understanding financial fundamentals
  • Deep understanding of resource demand & capacity management
  • Negotiation skills
  • Stakeholders management
  • Business development
  • Able to manage at mid-level across multiple cultures


Must have technical / professional qualifications:

  • Perfect handling and Monitoring of Technical systems
  • ITIL is a plus
  • Six sigma is a plus
  • Technology enterprise experience: Aware of the process and good knowledge of the procedures.
  • Quality and project management experience.
  • Experience in performance management.
  • Structured thinking.
  • Ability of taking strategic decisions.
  • High communication skills.
  • Negotiation skills.
  • Stakeholder management.

Ngcareers Limited
Ngcareers Limited
13/15 Castle Rock Avenue, Jakande Roundabout, Lekki, Lagos, Africa
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