TES Senior Supervisor

Vodafone Group Plc is one of the world's leading telecommunications groups, with a significant presence in Europe, the Middle East, Africa and Asia Pacific through the company's subsidiary undertakings, joint ventures, associated undertakings and investments.

Job Title: TES Senior Supervisor - 000000214368

Managing multiple teams & steering the Mobility queue ona high level from all operational and project related aspects: KPIs, Hiring, People Management and Commercial revenue.
 

Key accountabilities and decision ownership [max 5]:

People Management

• Define the team KPIs and monitor member’s performance to meet the global project management standards
• Ensure good communication flow between team members on Service level & business level
• Assign and prioritize roles and responsibility to team leaders & teams.
• Supervise, motivate and develop teamsof staff in a high volume, high-pressure customer oriented environment
• Guide & Coach team leaders & team members and ensure required skills are acquired for each role.
• Appraise team members performance and apply action plans to improve team members performance in project management principals

Client Relationship Management

• Maintain the relation with Vodafone Local operators managementand proactively communicate with service owners through monthly review\Quarter business review meetings
• Respond to major escalation and provide required support
• Maintain good relationship with service owners and different stakeholders in Vodafone Spain, Service owners, and TSS management.
• Manage monthly business reviews with service owners.

Demand resource and capacity management

• Ensure teams capacity are efficiently managed
• Manage incoming demand from existing streams and assign  Projects to project managers
• Flex resource capabilities and skills toensure efficient resource management
• Provide resource requirements forecast according to demand pipeline
• Work closely with HR business partners to agree on resourcing plan and maintain healthy active pipeline

Core competencies, knowledge and experience [max 5]:

• C1 Spanish Speaker.
• English fluency
• Leadership skills
• Client relationship management
• Understanding financial fundamentals
• Deep understanding of resource demand & capacity management
• Negotiation skills
• Stakeholders management
• Business development
• Able to manage at mid-level across multiple cultures

Must have technical / professional qualifications:

• Perfect handling and Monitoring of Technical systems
• ITIL is a plus
• Six sigma is a plus
• Technology enterprise experience: Aware of the process and good knowledge of the procedures.
• Quality and project management experience.
• Experience in performance management.
• Structured thinking.
• Ability of taking strategic decisions.
• High communication skills.
• Negotiation skills.
• Stakeholder management.