Telephone Operater/ Receptionist

Answers incoming calls.
Places outgoing calls.
Receives guest messages and deliver the same to the guest.
Logs all wake-up call requests and performs wake-up call services.
Provides information about hotel services to guests.
Understand the telephone operator board or PBX switchboard operations.
Knows what action to take when an emergency call is required.
Assists in reporting telephone equipment or service complaints and problems.
Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
Setup conference calls in different locations and time zones.
Update directory information on the front office software.