SalaryNot Specified
Job TypeFull Time
Job Location Bangalore,Karnataka,India


Technical support Client Services
10 to 14 Years
IT - Software Services
Functional Area

Mentor, coach and assign work duties to all Technical Support Services employees.

Act as liaison between Technical Support and other areas of Client Services

Ensure the Services provided and processes followed position as a World Class support organization

Contribute to the development of departmental budgets.

Maintain current knowledge on Service Best Practices.

Ensure adequate staffing levels, training opportunities, appropriate knowledge levels and career path opportunities within department.

Promote and measure performance results as an ongoing indicator of service levels.

Coordinate and disseminate results of ongoing Customer Satisfaction surveys.

Provides Sr management staff augmentation when Sr Management is not available.

Black and White Business Solutions Pvt ltd
Black and White Business Solutions Pvt ltd
#58, 4TH Main, 1st Cross, HAL 3rd Stage, Indiranagar , Bangalore
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