Technical Support Manager

Mentor, coach and assign work duties to all Technical Support Services employees.

Act as liaison between Technical Support and other areas of Client Services

Ensure the Services provided and processes followed position as a World Class support organization

Contribute to the development of departmental budgets.

Maintain current knowledge on Service Best Practices.

Ensure adequate staffing levels, training opportunities, appropriate knowledge levels and career path opportunities within department.

Promote and measure performance results as an ongoing indicator of service levels.

Coordinate and disseminate results of ongoing Customer Satisfaction surveys.

Provides Sr management staff augmentation when Sr Management is not available.