Technical Sales Head/ Chemical/ Paint Industry

Drive Business growth by
formulating effective technical service strategy and undertaking customer
trials in SDR conversion to help meet organization growth and objectives.
Ensure smooth product application at customer line and timely resolution of
customer complaints.
KRA's

Sample Development Request
Conversion

Customer complaints

Timely and
accurate documentation

Customer Visits

Customer Satisfaction

(both internal and external)

People Management and
Skill Development

 KPI

·       
% Increase in SDR conversion

·       
%timely handling of customer
complaints

·       
% decrease in customer complaints

·       
% timely documentation as per
applicable guidelines

·       
% adherence to applicable guidelines
in documentation

·       
% adherence to Journey Plan

·       
Customer Feedback Score

·       
% completion of training man-days
and certifications for the team