Technical Sales Executive- German Language

Job Description – Associate-SALES
Basic Traits:
Good communication Skills.
Ability to be assertive and persuasive without being aggressive.
Active listening skills.
Ability to learn and think quickly.
Self-reliant and reliable.
Skill Set Requirement:
We are looking for friendly and articulate service-oriented people that have the five key traits for
excellent sales staff.
Self-esteem
Drive
Jovial
optimistic
Dynamic
Maturity
Qualification/Experience:
Not pursuing graduation, pursuing graduation, Graduate
Person has to be flexible to work in shifts.
Worked on same LOB.
Profile-
Answering voice calls from first time caller’s / software subscribers in a professional
manner. Understanding the issue and providing resolution to customer’s query
(Technical/Non-Technical/Billing) in a timely and efficient manner, providing free
diagnostic and pitching for a tech support sale on that call.
Managing at least 12 – 15 customer interactions from various partners during the
production hours
Demonstrating intermediate diagnostic and relationship-development skills in addition to
convincing and selling skills in all situations necessary on the call.
Taking customer details and documenting/tracking every interaction in the
Documentation portal for details to be available immediately for the tech teams and also
for future references.
Effectively managing daily productivity starting from reporting to work on time, break
adherence/aux management in order to be available to work with customers, Meet
revenue generation & other service delivery goals and provide the best possible
experience to our subscribers.
Reporting new process issues that impact customers to the management
Remaining up to speed on new technologies, new issues and new product offering.
Candidates need to be flexible to work in a 24/7 environment, 5 day working with rotational offs.For first 3 months there would not be any leaves apart from weekly offs Apart from CTC- Company also provides AC cab transport of home pick up and drop for all shifts Edit Date: 2016-09-20