SalaryNot Specified
Job TypeFull Time
Job Location Gurgaon,Haryana,India


GDS AMADEUS Process inbound international voice customer care process UK/US Travel Sales
4 to 8 Years
ITES / BPO / KPO / Outsourcing
Functional Area
Sales / Business Development / Client Servicing
Urgently required Team Leader/AM – Travel operations for Gurgaon location as per the JD below:
Key Responsibilities
· Responsible to handle 20 agents.
· Travel Industry experience with GDS AMADEUS knowledge is must
· Process inbound international voice customer care process.
· Team Lead needs to monitor calls and provide regular coaching and mentoring to agents and track low performers in team.
· Team Lead may be required to be a part of Client Calls Agent Focus Group Discussions.
· Team Lead has to download and maintain CMS reports related to team staffing, AHT track aux adherence and ensure discipline is maintained in team.
· Team Lead has to conduct and manage appraisal discussions (PMS) with agents.
· Quality/AHT/CSAT Metrics Ensure timely download of process updates/product guidelines.
· Manage Attrition and plan career mapping for agents
Desired Skills & Experience
· Education qualification: Graduate in any discipline/Under graduates/Dropout.
· Excellent Communication skills.
· Experience of international voice process of an international Travel BPO.
· Knowledge of world map & geography will be preferred.
· Have prior experience in UK/US Travel Sales.
· Have passion for Sales & high on Energy level.
· Be enthusiastic & have zeal to perform.
· Be flexible to work in 24*7*365 days working environment.
If interested please mail your CV to immediately.
Do not forget to mention your present and expected CTC with notice period required to be given.
Please write “Application for Team Leader/AM-Travel Operations” as the subject line of your mail.

403, Jaina Tower, New Delhi, Delhi 110058
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