Salary150,000 - 250,000 INR (PA)
Job TypeFull Time
Job Location Bangalore,Karnataka,India


voice process team leader voice team lead bpo
1 to 6 Years
ITES / BPO / KPO / Outsourcing
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
The Hinduja Group is a global conglomerate company headquartered in London, United Kingdom with a $ 25 Billion Turnover. With operations across 37 countries with 70,000 employees worldwide
Hinduja Global Solutions part of Hinduja Group with an annual turnover of $450m conglomerate with delivery presence in USA, Canada, UK, Colombia, Jamaica, France, Germany, Netherlands, Italy, India and Philippines.
=============GREETINGS FROM “HINDUJA GROUP”================
Dear Candidate,
HGS is hiring for its BPO arm in Vashi for Customer relation officer profile for Inbound Customer Service program- If you are a graduate /undergraduate in any stream
Roles and Responsibilities
· Managing an average team size of 20 members.
· Need to be approachable and supportive towards the team.
· Should have the ability to motivate the team to achieve their targets.
· To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity
· Attrition and shrinkage management. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team.
Prepare schedules for the teams and ensure attendance.
Compliance to login, log out & scheduled breaks of agents.
· Ability to evaluate calls, coach and provide feedback.
· Responsibility for delivery of the defined customer experience in every interaction.
· Work very closely with team members to solve customer problems.
· Acts as a point of contact for the resolution of customer escalations, enquiries and complaints from external and internal customers.
· Ensure all Company policies and procedures are implemented consistently and fairly.
· Conducting performance appraisals for the team.
Salary: 2.5L PA to 3 L PA
HR Contact: Captain Askari
Contact Number: 9999590203
Note: Below mentioned documents are MUST to obtain offer letter from us, please do carry at the time of Interview.
6 Passport size photographs with white background.
Photo ID proof. (Passport/ Pan Card/ Voter’s ID/ Driving License/ Learner’s License or any government ID)
Address Proof
10th, 12th& Highest Qualification Mark Sheets, Highest Qualification Degree or Provisional Degree Certificate.
PAN Card & Addhar Card.
All employment service/experience letters.
Mention Hitesh Bisht as a reference on top of your resume when you reach our office.
Hinduja Global Solutions: 
 Tower#3, 5th Floor, International InfoTech Park, Above Vashi Railway Station Complex, Vashi, Navi Mumbai- 400 703, India
Landmark: Above Vashi Railway Station
Visit our website for more information: -
Shazer Askari

HGS International Services Pvt Ltd
HGS International Services Pvt Ltd
4A Summerville, 4th Floor,Junction of 14th and 33rd Road,Banfra(w),Mumbai
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