Salary216,000 - 600,000 INR (PA)
Job TypeFull Time
Job Location Gurgaon,Haryana,India


Monitoring NOC
3 to 6 Years
IT - Hardware & Networking
Functional Area
      Experience: 1.5 Years- 3 Years
      Any Diploma (10+2+3) / Graduate/ Post graduate
      Good Communication Skill
      Flexible to work in rotational shifts
      Job Description:
      - Monitor Alerts on device availability, capacity and performance
      - Perform initial analysis of alerts generated, confirm and classify alerts
      - End to end (P1/2/3) ticket closure for the technology under purview of monitoring
      - Liaise with customer L2-L3 support teams for remediation and closure of incidents
      - Follow escalation procedures as defined during Process Implementation
      - Perform routine maintenance tasks defined for the L1 support team and as per the defined schedule
      - SOP based configuration of devices and initial diagnosis of incidents
      - Coordination for high severity 1 and 2 incidents with customer IT Team
      - Handle all service requests reported by customer Helpdesk through web portal ticket and email
      - Log incidents in Service Now tool
      - Assign apt priority and allocate ticket to respective resolver groups based on guidelines set by customer
      - Create, change and delete End User accounts per authorized requests in accordance with the customer security policies
    - Diagnose issues using SOPs and wherever possible implement corrective actions to Resolve Incidents. If Resolution is not possible, escalate as per the escalation procedures

Disha Career Services
Disha Career Services
Sector-63, Noida
View Jobs By This Company

Looking for Talent ?

Find the right people, Hire them now

Post a Job, It's Free

Get Matching Jobs in your Inbox

(No Registration Needed)

Create a Job Alert

Similar Jobs

Posted By