SalaryNot Specified
Job TypeFull Time
Job Location Rajkot,Gujarat,India


Technical skill customer handling skills managerial skills
7 to 9 Years
Engineering / Infrastructure / Construction / EPC
Functional Area
  • Providing technical assistance to customers, during guarantee period and thereafter providing paid services as per after sale service policy.
  • Providing training to customer’s operators for smooth running of machine and built a rapport with them.
  • Providing help to sales staff during technical discussions with customer and as and when required.
  • Communicating courteously with customers through telephone, email or any other means and keep them updated about their various queries.
  • Investigating and solving customers' problems.
  • Keeping accurate records of discussions or correspondence with customers.
  • Coordinating stores and account managers for timely dispatch of FOC spares to customers.
  • Courtesy visit to customers.
  • Analyzing service report generated from service engineers visit and take further necessary action, if required to close the complaint.
  • To receive and analyze suggestions from various departments including sales and to discuss possible improvements in after sale customer service from time to time.
  • Training and grooming service team to deliver a high standard of customer service. Ensure proper time, man/machine and spares availability at site and instruct Service engineers about the machine and type of work to be attended before they visit the site.
  • Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
  • Grooming Service Engineers on Business Etiquettes, as they are part of marketing team & in direct contact with customers.

Rajoo Engineer Ltd.
Rajoo Engineer Ltd.
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