Software Application Database Support, Product Analyst - International

What We Provide :-
- Latest infrastructural facilities like latest computers, software and phones/tablets to test the application
- Challenging environment by various projects from clients of different verticals of industry and from various parts of the glob
- Good premise with sufficient electrical and internet facilities.
- Regular training and learning
- Competitive compensation based on merit
- A wide range of employee benefits
- Best salary in the industry
- Every third Saturday off.
- Golden chance for our employees to go abroad for their personal as well as professional growth.
JOB DESCRIPTION :-
We are one of the leading UK based multi channel web solutions provider. As part of constant growth and expansion, we now have an outstanding opportunity for a Customer Support/Software Support / Senior Application Support to take responsibility for the Customer/Application/ Database/ of external client solutions from office located in Ahmadabad S.G Highway Road. We work with some of the UK's biggest Online and High Street retailers and wholesalers in the delivery of complex web applications and websites. Were looking for a bright, dynamic, clever people that are truly passionate about their career.
Key Responsibilities:-
-Must be able to Communicate fluently in English
-Remote Installation help to our clients.
-Ready to work on rotational shift on saturday and sunday's too.
-Remote Trouble shooting of the customer queries.
-Handling the technical query phone calls.
-Conducting online training for our customers.
-Responsible for taking Inbound Calls of Potential customers.
-Able to provide best-in-class customer service and resolution to customer queries.
-Provide International client support and technical issue resolution via E-Mail, Phone and Remote support.
-Ability to employ a high level of interpersonal and communication skills to solve customer problems.
-Deliver Software/Technical assistance based on instruction and pre-established guidelines
-Interacting with the customers to gather their feedback regarding the products/Applications.
-Ability to distinguish among data provided and identify relevant information.
-Ability to handle incoming inquiries effectively and efficiently for application/software.
-Ability to log all incoming calls and accurately complete case notes in the call tracking database.
-Knowledge of various PC Operating Systems (Win XP, Win 7, etc.)
-Knowledge and experience with Microsoft office.