SalaryNot Specified
Job TypeFull Time
Job Location Gurgaon,Haryana,India


SME International Sales Subject Matter Expert Tech Sales Team Player Excellent communication skills Knowledge of Window OS
3 to 5 Years
ITES / BPO / KPO / Outsourcing
Functional Area
Sales / Business Development / Client Servicing
We are hiring for Subject Matter Expert (Tech Sales) as per the JD below:
Title: Subject Matter Expert (Sales)
Based at:Gurgaon
Job Description-
· Responsible for team handling &mentoring.
· Keep track of schedule adherence.
· Providing real time Floor Support to agents taking calls.
· Handling the Escalation and Supervisor calls/sessions.
· Motivating the team members to achieve targets set by the company taking the key matrics into consideration.
· Contributing towards achieving Service Levels and Revenue targets
· Improving selling skills, knowledge sharing and addressing issues of associates through floor walking, live call barging and providing feedback, coaching on the real time/historic basis.
· Taking regular sessions & briefing mentees on critical issues affecting process as and when directed.
· Sharing quality audits & coaching associates on appropriate measures to correct Quality & Process hygiene.
· Contributing in offering recommendations for process & product improvement to the RO.
· Taking regular pre and post shift hurdles discussing high and low pointers.
· Providing Floor support to agents when Team Leaders are not around
Skills Required
Excellent communication skills
Good understanding of system resources and allocation
Flexible to work. Open to work in rotating shifts and weekends
Professional work attitude and eager to learn
Strong knowledge of Operating Systems (e.g. Current Windows OS)
Should have knowledge of basic technical issue(no boot, no internet, wi-fi connectivity, virus removal issues etc)
Hardware knowledge(preferred)
Ability to work under pressure
Target Oriented
Team Management Skills
Good team mentor
At least 1-2 years experience as SME in technical sales process. Minimum experience for 3 years in BPO industry.
If interested please mail your CV to immediately or you can contact Mr. Phillips @ 9350319179.
Please do not forget to mention your present and expected CTC with notice period required to be given.
Please write “Application for SME-Tech Sales” as the subject line of your mail.
Matter most urgent

403, Jaina Tower, New Delhi, Delhi 110058
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