Senior Manager Talent Excellence(female) in INTERNATIONAL BPO

Responsible for internal customer delight and satisfaction
• Strong at planning and multi-tasking
• Strong conceptual clarity on HR with updated knowledge that provide competitive edge to the organization.
• Strong Ability to drive HR processes and to deliver high quality HR services in a fast paced, high change
environment
• Function as a strategic partner by linking all the HR strategies with business strategy.
• Talent Management with focus on attract, retain and developing talents
• Responsible for working as Business Partner with the Operations rather than just a support function.
• Responsible for Human Resource activities which include, Employee Care, Career Path for employees,
Policies and processes, statutory compliance and Data Management.
• To ensure the timely completion of the PMS process for all the employees
• To conduct ESAT surveys and work towards increasing the ESAT score
• Responsible for designing of HR policies and processes
• Responsible for handling the employee Grievances, R&R activities, Attrition management, RCA, Training and
development, Administration, Manpower Management, Personnel Management, Team Management, Strategic
HRM & Statutory Compliances.
• To do the coordination with Training & Payroll Admin. to ensure the completion of all the employee
related Activities.
• Demonstrated ability to manage human, financial and material resources towards the achieving objectives.
• Play an advisory role towards the top management about internal development that is likely to effect the
reputation of the organization.