Senior Manager/ AVP- BPO Transformation (NON IT)

Job Description Enterprise Consultant BSG (Business Transformation Services) P2/ E1
Roles & Responsibilities -
This role will play a vital role in advancing the priorities of organizations Business Services Groups Business Transformation Services mandate across India and other geographies.
Lead the Business Transformation & Re-engineering consulting function with P&L responsibilities.
Will improve on and grow consolidated and consistent processes and relationships with our Operations/ Delivery/ Support functions and Alliance Partners and to support the business in achieving its strategic and tactical objectives related to consulting & consulting enabled revenue.
Generate Consulting Revenue through Process Transformation consulting to client across globe e.g. Europe, America, ANZ, Middle East, Africa, APAC and also enable Consulting enabled BPO revenue.
Drives Change Management solution deployment and ensure benefit realization to improve operational efficiency and Improve Organization Bottom Line
Suggest appropriate technology-based solutions for enhancing functional efficiency of the organization and achieving business excellence
Built and nurture culture of knowledge management, best practice sharing across the organization
Lead & direct business consulting engagements, align stakeholder expectations, working within a program or portfolio and manage resource and delivery conflicts among projects
Develop, lead and communicate senior executive leader briefs on the performance of consulting projects at the individual/ vertical/ domain/ geography level and to define, track and report benefits for deliverables
Build and mature internal reporting and operational processes to achieve efficiencies and eliminate non-value added work
Leading matrix teams to efficient and effective solutions
Identify and implement large transformation initiatives for existing clients
Lead and mentor a team of 100+ consultants across domain/verticals
Design and develop functional strategy to grow the consulting practice exponentially
Ensure effective interlock between Sales, Pre-Sales, Solutioning & Platform Teams on consulting services
Responsibilities involve scoping new geographies, inside sales and lead generation, finding right product match and driving strategic initiatives in focus areas
Lead Client presentations, Client visits and Solution discussions with senior resources from Client / Prospect team.
Creating new consulting business pipeline funnel, mapping accounts, tracking competition, identifying target markets, creating bid documents/responding to RFP/RFIs and implementing policies & procedures to facilitate growth of new business.
Budgeting & forecasting short term and long term goals / targets and Capital allocation to support the strategy, consider major expenditures and manage financial resources.
Lead, direct and manage existing consulting teams and develop business activities as per established targets /objectives to achieve set financial goals.
Owning and delivering revenue/savings targets to internal and external stakeholders
Serves as strong coach and fosters career development of others
Partner with stakeholders in technologies, service management, operations to evaluate, strategize and improve operational processes/function, focusing on operational excellence and improved customer experience
Maintain and apply current knowledge of information technology; keep abreast of new and emerging technologies; make technology, process, and application recommendations that improve staff productivity and enable process efficiency gains
Skills & Experience
Minimum 11 years of experience in Business Development, Client Relationship management, Operations, People and Process Management
Education background - BE,MCA, MSc, MBA
Detailed understanding of BPO industry, delivery models, commercial models and challenges
Experience in BPM software Aris, Bizagi, etc & good working knowledge of Workforce Management tools like IEX, Avaya, Blue Pumpkin, etc.
Has working knowledge of Analytics, RPA, AI.
Has working knowledge of Business Intelligence tools.
Has good working knowledge of contact center technologies as well as back office tools like Avaya, Nortel, Genesys and Dialers.
Awareness of industry benchmarks, standards and best practices in technology management to bring innovation and newer practices to manage processes through technology.
Expertise in supporting Sales and Presales, Deal with Solutions and Operations for Telecom, Banking/Financial/Insurance Services, Healthcare, in IT / ITES sectors
Proficient with techniques like Lean, VSM, Six Sigma, Program Management, Knowledge Management, DFSS, NPI, Cost Optimization and Control Value Engineering etc
Expertise on Business Analytics & Statistical Predictive Modelling will be added advantage
Experience in transformation of shared services, back office, front office is must
Minimum 5 years of Leadership and Managerial experience; must be adept at coaching and mentoring staff to think differently about process improvement/ reengineering, and rapidly expand their business aptitude in order to drive greater value for the business
Demonstrated success in challenging the status quo, and always be looking for innovative solutions
Proven success in project / program delivery as evidenced by meeting requirements for budget, schedule and quality
Strong reporting and analytical skills
Demonstrated ability to drive change and transformation internally and externally
Successful in obtaining results in a large corporate, matrix environment
Demonstrated people leadership and management skills (including direct experience leading, managing and mentoring teams)
Excellent communication, collaboration team building and relationship management skills
Capable of gaining support for initiatives through influence and use of business rationale
Self-starter; strong track record of proactively moving organizations forward by having the foresight to 'see what is around the corner
Empowers and motivate others.
DOMAIN : Retail, Healthcare, Order to cash, Source to Pay (AVP)
               : Telecom, Healthcare, Travel, Hospitality, Utilities, Retail  (Senior manager