Senior Customer Success Manager, Eastern Region

Job Responsibilities

• Quickly assess Client requirements to determine their unique objectives and goals with the SmartDrive Safety program and tailoring an approach that fits each Client
• Manage and maintaining the Client relationship, ensuring that all assigned Client accounts are obtaining value from the SmartDrive program, and ultimately be responsible for overall Client satisfaction
• Develop and managing project plans based on the Client needs and ensuring the program milestones and objectives are being met
• Act as the Client advocate within SmartDrive and working with internal teams on Client needs, future enhancements and to solve any issues that arise
• Ensure proper training of Client leaders as well as effective adoption of program and positive results
• Develop and deliver effective onsite and web-based program training
• Manage the communication and internal coordination of the support infrastructure for assigned Client accounts across a variety of teams
• Work closely to manage existing Client accounts and identify and develop new opportunities

Education, Experience, and Skills

• Bachelor’s degree, or equivalent years of experience
• Minimum 2-5 years of successful account management and proven sales experience in a large account environment
• Proven success in managed services, trucking and fleet industry experience is highly preferred
• Ability to expand existing account relationships
• Excellent written and verbal communication at all levels within an organization
• Ability to effectively learn technical products, services and solutions and readily apply new knowledge and a track record of working effectively with technical and business functions
• Strong customer focus and problem resolution skills
• Experience working with all levels of an organization