Required 25 Team Leader Operations For BPO Or Call Centre

Title :- Required 25 Team Leader – Operations For BPO Or Call Centre
 
Department : Travel/Airlines
Roles and Responsibilities
· Managing an average team size of 20 members.
· Need to be approachable and supportive towards the team.
· Should have the ability to motivate the team to achieve their targets.
· To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity
· Attrition and shrinkage management. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team.
Prepare schedules for the teams and ensure attendance.
Compliance to login, log out & scheduled breaks of agents.
· Ability to evaluate calls, coach and provide feedback.
· Responsibility for delivery of the defined customer experience in every interaction.
· Work very closely with team members to solve customer problems.
· Acts as a point of contact for the resolution of customer escalations, enquiries and complaints from external and internal customers.
· Ensure all Company policies and procedures are implemented consistently and fairly.
· Conducting performance appraisals for the team.
 
Education & Experience
· Under Graduates / Graduates
· 1 year of experience as Team Leader in a contact center on papers.
· Preferably from Travel or Hospitality background.
 
For Interview Call HR Gaurav Dakshini :-9833347901
Interview Timing 11.30 to 4.30