Relationship Manager

RELATIONSHIP MANAGER

Designation: Executive - Assisted Service/ Senior Executive

Role: Relationship Manager / Senior Relationship Manager - Personalized Services

Reporting to: Customer Service Manager - Personalized Services

Function: Service Experience

Brief Description about the role:

· Welcome the customer on-board into the membership.

· Create Member Profile with us.

· Identifying the Right Uniqueness of the Member and understanding their expectations.

· Identifying the right kind of Matches for the member.

· Arranging Mutual Discussions and Meetings.

· Finalizingthe Marriage.

· Managing the entire Relationship during the tenure.

Educational Qualifications: Any graduate with an experience for a minimum of 1 year in directly interfacing with the Customer.Skill sets:

· Strong command over the appropriate regional language and English - both written and verbal.

· Should be ready to take the Initiative.

· Very good emotional quotient to connect well with the members.

· Persuasion Skills.

· Capability to perform as an individual.

Core Competencies:

· Relationship building and management.

· Ability to read and understand the clients requirements.

· tilise all available resources to service the client and also think beyond.

· Very good at communication skills and Listening skills.

· Should be Highly Service Oriented.

· Presentable in Looks.

Threshold Competencies:

· Integrity / Ethical in Practice.

· Interpersonal Effectiveness (Negotiation Skills, Teamwork).

· Customer Focus.

· Time Management.

Key Deliverable:

· Manage the Relationship with the Member.

· Deliver quality service to paid members counted amongst the cream of the society.

· Work closely and maintain a good rapport with them.

· Help clients with suitable profiles and work keeping their satisfaction in mind.

· Search, screen, shortlist, establish contact, initiate meeting between members and give success stories.

Contact HR : Shilpa

8123989741

shilpashree.munivenkatappa@matrimony.com