Salary198,000 - 480,000 INR (PA)
Job TypeFull Time
Job Location Delhi,India • Faridabad,Haryana,India • Ghaziabad,Uttar Pradesh,India • Gurgaon,Haryana,India • Noida,Uttar Pradesh,India

Skills

Customer Service Customer Satisfaction Retail Banking Relationship Baning Accounts and Finance
Experience
0 to 12 Years
Industry
Financial Services / Banking / Broking / Forex / Investment
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling

Jr. Relationship Executive/Relationship Executive/Sr.Relationship Executive  

       
      • Effective lobby management i.e. Responsible to attending walk -in clients at Branches.
      • Extending courteous support to all walk-in customers and educating them about the product & services company offers.
      • Responsible for accepting & appraising gold jewellery as per company norms.
      • Ensuring proper Verification & Valuation of Collateral Securities and Documents.
      • Appraise availability of cash position at the Branch/Bank and inform the requirements to the Manager.
      • Verification of daily cash balance, Fund management, bank account operations and bank reconciliation to be exclusively monitored by the Branch Manager.
      • Effective handling of software i.e. CBS/ CRM and ensuring all KYC entries in the same.
      • Responsible for processing/ documentations of Loans & other financial services.
      • Responsible for cross selling of all products and achieving of individual & branch targets.
      • Responsible for conducting field visits and meeting corporate customers for business development.
      • Responsible for ATM monitoring & functioning if the same is attached to the branch.
      • Ensuring following of all procedures & policies as per laid down by the organization.
      • Ensuring TAT in handling emails, Co-ordination with Regional & Corporate Offices and all other day-to-day Administrative activities.
      • Coordination with various Banks & preparation of BRS.
      • Responsible for completion of all Accounts related works in the branch.
      • Maintenance of Important formats & documents like Gold Loan/ Vault/Key Movement/ CIT/GIT Register/ Safe Custody / Bond Delivery/Packet Movement/Token Lost.
      • Responsible for removing of audit objections and irregularities.
      • Responsible for safe guarding Cash, Gold and other valuables in the branch
      • Efficiency in conducting supervisory duties when and if required as per the Branch Managers guidelines.
      • Responsible to maintain up-keep of the branch and ensure confidential in all dealings.
      • Responsible for tele-calling customers for following up on interest collection regularly.
      • Responsible for winning back old customers and ensuring that customer portfolio of the branch is maintained and enhanced.


Customer Care Executive (Female)
 

    • Target based Job
    • New Customer Acquisition and Attending all product enquiries (through normal branch walkins, sales activities, marketing promotions etc)
    • Follow up for Interest Collection and NPA reduction
    • She will ensure that the company delivers the highest standards of service to customers.
    • CCEs should cross-sell to all new customers & prospective customers walking-in for any product enquiry
    • She will provide information to customers regarding the company offerings.
    • She will receive, evaluate, and answer customer inquiries.
    • She will analyse the needs of customer and offer him/her services accordingly.
    • Encourage all employees to display the highest standards of service at all times
    • Identify the customers who are, or should be, served by the company.
    • Work closely with the account teams to provide premium service for our customers.
    • Assist in identifying opportunities within accounts.
    • Improve client retention through strong customer focus and attention


Company
Disha Career Services
Location
Disha Career Services
Sector-63, Noida
Website
http://dishacs.com/
 
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